Smart’s Reply on my *888 Hotline Complaint

Remember the time that I blogged about my experience with Smart’s *888 Customer Service Hotline? Yes, they already replied!

In an email sent on July 28, 2009 by certain Mark Sanchez from Smart Customer Care, he stated:

Dear Mr. Allego,

Thank you for bringing this matter to our attention and we apologize for the delay in our response. Our e-mail system has undergone maintenance in view of better service to our subscribers.

We regret to learn of your experience when you called the *888 hotline number.

We have made proper authorities of our Customer Care Hotline aware of your feedback. The case will be looked into and dealt with accordingly upon validation of the complaint.

Smart has been going thru a lot of maintenance these past few months. I understand that as the leading teleecommunication company that carries millions of subscribers from cellular to broadband internet, they should really look into their services. But I think they should also seek ways on how not to delay things when in maintenance. That’s important especially to keep their business running.

I tried calling Smart’s hotline and it was not like the one I experienced before (the one that I blogged). I think, the problem was there are a lot of inquiries and concerns during those days because of the launched of SmarTalk. Hopefully, the problem won’t occur again. This should be a lesson.

I checked the SR Number given to me online and here’s what it says:

Fjordan Allego
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Fjordan Allego

Fjordan Allego aka Fjordz is a Network Security Officer in one of the leading financial firms in the Philippines. He maintains a couple of blogs where he shares his views on various topics that he finds interesting. A self-confessed introvert who's mostly active in social media, Fjordz also loves to travel and explore the wonders of the world.
Fjordan Allego
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