Globe subscribers, particularly those in postpaid, are being bombarded with text spams on a daily basis. Users have been constantly complaining about taking legal actions against spammers who leverage on unregistered prepaid SIMs and unlimited text promos. Recently, Globe officially files a complaint with the National Telecommunications Commission (NTC) against Caritas Shield whose agents are found to be abusing the text messaging service.
Last year, when the Ayala-led telco launched its online forum called Globe Community, one of the top threads are customer complaints against text spammers. To address the growing concern, Globe educated users on proper ways in dealing with these spammers which started early this year.
As of last month, the network barred a total of 384 mobile numbers associated to text spams. The campaign to track these spammers are now made easy as customers can easily report it via Talk2Globe Chat, @Talk2Globe Twitter account using #StopSPAM or by filling out the Globe Contact Form. Globe users should include the number, the exact message, and the time and date the text spam was received. Prior to this, consumers complaining against text spammers had to directly contact NTC to make a formal report.
This move against Caritas Shield might just be a first from the numerous companies and/or organizations who are using the text messaging platform to spam mobile users. Globe should do the same with condo/real estate, loan and credit card companies/agents who have the same marketing strategy. The public is also encouraged to proactively report all text spams so the network can track and make a report against it. Hopefully, Smart and Sun Cellular will follow the same step to protect their subscribers as well.