Tag Archives: Globe

data privacy, News

Globe Prepaid’s On The List leaks registration info

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Globe Prepaid’s On The List Site

Local telco giant Globe Telecom is now the subject of a recent data blunder after the company reportedly sent out email notifications containing someone else’s personal information. Privacy blogger Ray Walsh of BestVPN.com first picked up the news over the weekend

According to those affected, it all started from a text message from Globe informing recipients that they were pre-qualified to be part of On The List, an exclusive community of Globe Prepaid users.

Screenshot of the SMS alert from Globe Prepaid inviting users to On The List. Credits to Twitter user @rennyjr0528

To entice subscribers, registered members will have a chance to win tickets to watch the Kpop band BlackPink. The registration link redirects users to a page that would ask for customers’ complete name, their Globe prepaid mobile number, email address, city, complete address and birthday. While there was a privacy consent at the top of the registration field and a link to the company’s data privacy policy, a data breach still happened.

Those who were able to register said that they received an email from Globe confirming their registration. However, the said email contains personal information of other registrants. We were not able to get a hold of that controversial email but it must have the same information required during the registration phase.

Globe has yet to release an official statement regarding this privacy incident but a quick check on Twitter revealed that their social media account has been replying to some of the users who are reporting the incident. Affected users were also advised to lodge a complaint through the National Privacy Commission (NPC).

We will try to reach out to Globe’s Data Protection Officer to get their statement regarding this. As soon as we get valuable feedback, we’ll keep this article updated.

***Update***

Globe Telecom’s Official Statement

January 29, 2019 – Globe released an official statement saying that they have “rectified the issue” and, notified NPC and the affected customers of the incident. Furthermore, the company clarified that the issue only affected its Globe Prepaid users who registered to the On The List program. “About 8,851 customers were affected out of 60 million prepaid customers.” Globe also took down the On The List registration site.

NPC’s Official Statement

January 29, 2019 – NPC, through Commissioner Raymund E. Liboro, also released an official statement confirming that Globe Telecom indeed notified them regarding the data breach last January 27, Sunday. Their team is now evaluating the incident.

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Globe files complaint against Caritas Shield text spammers

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Globe subscribers, particularly those in postpaid, are being bombarded with text spams on a daily basis. Users have been constantly complaining about taking legal actions against spammers who leverage on unregistered prepaid SIMs and unlimited text promos. Recently, Globe officially files a complaint with the National Telecommunications Commission (NTC) against Caritas Shield whose agents are found to be abusing the text messaging service.

Last year, when the Ayala-led telco launched its online forum called Globe Community, one of the top threads are customer complaints against text spammers. To address the growing concern, Globe educated users on proper ways in dealing with these spammers which started early this year.

As of last month,  the network barred a total of 384 mobile numbers associated to text spams. The campaign to track these spammers are now made easy as customers can easily report it via Talk2Globe Chat, @Talk2Globe Twitter account using #StopSPAM or by filling out the Globe Contact Form. Globe users should include the number, the exact message, and the time and date the text spam was received. Prior to this, consumers complaining against text spammers had to directly contact NTC to make a formal report.

This move against Caritas Shield might just be a first from the numerous companies and/or organizations who are using the text messaging platform to spam mobile users. Globe should do the same with condo/real estate, loan and credit card companies/agents who have the same marketing strategy. The public is also encouraged to proactively report all text spams so the network can track and make a report against it. Hopefully, Smart and Sun Cellular will follow the same step to protect their subscribers as well.

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Globe extends free Facebook access until April 25

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Globe Telecom is extending free Facebook access to all its users until April 25, 2014. The network announced the promo extension via SMS notifications and through its official social media accounts.

Just in time for all the activities installed this summer, all Globe prepaid, postpaid and TM users can easily share moments for free in Facebook.

No need to look for a wi-fi hotspot! As long as you have an Internet-capable device bundled with a Globe-powered SIM, you’re good to go! Post your status or upload photos in Facebook by accessing m.facebook.com/free on any mobile browsers or through the Facebook app.

The free Facebook access of Globe also allows subscribers to register on any Internet promos should they wish to visit any other websites or apps.

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Samsung Galaxy Data SIM: A first of its kind

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You’ve probably heard ABS-CBN Mobile entering the local telecommunications industry to offer more than the usual call and text offers of the giant networks. This time, global phone manufacturer Samsung joined the local telco players by introducing the first exclusive mobile branded SIM – the Samsung Galaxy Data SIM.

Similar to ABS-CBN Mobile, Samsung Galaxy Data SIM is powered by Globe Telecom. As its name suggests, the new data SIM is bundled for free with selected Samsung smartphones and tablets available from participating Samsung Experience Stores, kiosks and other local distributors. Basically, it’s a prepaid data SIM.

Samsung Galaxy Data SIM also offers call and text promos on top mobile Internet. Since it’s backed by Globe, it’s offerings are inline with the current offerings of the Ayala-led network tailored to Samsung-branded gadgets and users.

Samsung Galaxy Data SIM was first introduced late last year but didn’t make much noise probably because there’s no wide spread marketing campaign made. Also, there are no new stuff on it that makes it different from other SIM cards unlike with ABS-CBN Mobile data SIM where users can watch Kapamilya shows via streaming.

At this point, Samsung has not yet released any official plans whether to continue the Samsung Galaxy Data SIM or not. If Samsung Philippines is really interested in the local telco market, we’ll be seeing more features of the SIM coming out soon!

If you want to know more about this Galaxy SIM, visit Samsung Philippines.

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Globe first to launch Samsung Galaxy Note 3 + Galaxy Gear

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Globe Telecom, the preferred partner of the world’s leading device manufacturers, became the first Philippine telco to open a dedicated online site to accept registration of intent among subscribers who are purchasing the Samsung Galaxy Note 3 bundled with the revolutionary Samsung Galaxy Gear watch.

Available on the Globe website, the pre-registration portal allows interested subscribers to register personal details such as name, mobile number, and e-mail address. The customer database will be used to update subscribers with the device’s features, postpaid plan offers, and pricing details.

“With barely just a week after we launched the portal, we have already registered hundreds of interested subscribers who can’t wait to have the Samsung Galaxy Note 3 and Samsung Galaxy Gear on their hands,” said Raul Macatangay, Head of Globe Postpaid. “As the leader in postpaid and preferred telco carrier of the latest smartphones and phablets, we are excited to launch our superior plan offers complemented by level-up after-sales servicing, one of which is the innovative Globe Gadget Care which provides total protection for devices against theft and accidental damage.”

The Samsung Galaxy Note 3 has a 5.7-inch full HD Super AMOLED display, a 2.3 GHz Quad-Core Processor, Android 4.3 Jelly Bean, 13-megapixel rear auto-focus camera with flash and zero shutter lag and a 2-megapixel front camera, 32GB user memory and is a 4G LTE-capable device. Additional features include the Air Command, Action Memo, Scrapbook, S Finder, Pen Window, Samsung WatchON and ChatON, and S Voice.

Meanwhile, the Samsung Galaxy Gear boasts of an 800 MHz single core processor, has a 1.63-inch Super AMOLED display, and 1.9 megapixel auto-focus camera. Additional features include the S Voice, Memographer, Smart Relay, and Voice Memo. It also has a 4GB user memory plus a 512MB RAM.

To pre-register for the Samsung Galaxy Note 3 and Gear, visit www.globe.com.ph/galaxy-note3-register.

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Globe Telecom unveils first unlimited bundle in the world with unlimited calls, SMS and OTT messanging apps for P30 per day

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Globe Telecom becomes the first telecom company in the world to offer all major global over-the-top (OTT) messaging services free as part of its core call and text bundle. It’s unlimited call and text service will now include Viber with 200 million users around the world, Facebook Messenger with 60 million users, Kakao Talk with 90 million users, and major OTT players with over 650 users all for free.

20130916-222226.jpgToday, Globe launches Globe Prepaid GoUNLI30, a bundled prepaid offer which provides subscribers with unlimited texts to all networks, unlimited calls to Globe & TM users, and unlimited access to instant messaging and chat applications like Viber, Facebook Messenger, kakaoTalk, and major OTT players without the need for WIFI or additional data charges.

Available for only P30 valid for 1 day, Globe Prepaid GoUNLI30 allows subscribers to connect with Globe/TM network via unlimited calls and texts, with subscribers from other Philippine mobile networks via unlimited texts, and with over 1 billion users from all over the world via access to the different instant messaging apps.

20130916-222247.jpgIn addition, Globe is launching another globally innovative service: a dedicated mobile internet promo for customers who use messaging applications frequently. Subscribers who prefer pure messaging apps and want to access to over 1 billion users around the world can register to UNLICHAT25, a mobile internet promo which offers uninterrupted use of Viber, Facebook Messenger, kakaoTalk, and major OTT players for only P25 valid for 1 day, without the need for WIFI.

With these mobile internet promos, subscribers can connect with more than a billion users around the world regardless of mobile networks or even location, for as long as they have accounts from the chat applications.

“Globe is at the forefront of innovation once again as the first telco in the world to bundle our unlimited call and text service with free access to the world’s major messaging applications. With our modernized network, we now have the capability to do first-to-market offers like these that give our subscribers access to bandwith-heavy services such as data and apps, making their mobile experience better than ever before.

True to our promise of enjoying Globe your way, we allow our customers to communicate via OTT players for free their own way,” said Peter Bithos, senior advisor for Consumer Business at Globe. “Our customers are social, technology-savvy users who constantly look for new ways to connect with their contacts and friend’s circle.–here and overseas.. It is our job to allow them to do so at a reasonable price.”

Bithos added, “With GoUNLI30 and UNLICHAT25, subscribers can enjoy the biggest wonderful digital world and a richer messaging, calling, and sharing experience with the different features and functionalities of the chat applications — anytime, anywhere. Connect with your friends and contacts from all over the world minus the hassle of looking for a WIFI spot or worries of additional data charges. Only Globe lets you liven up your conversations, deepen your connections, and widen your reach by giving you more ways to stay connected with all your friends, no matter where they are.”

To register, subscribers can text GOUNLI30 and UNLICHAT25 support major OTT players.

As of end-June 2013, cumulative mobile subscribers stood at 36.1 million. Globe prepaid subscribers stood at about 34.2 million, 14% above last year’s 30.1 million and 3% higher than previous quarter’s 33.3 million.

For more information, contact:
Globe Telecom, Inc.
Website: www.globe.com/press-room
Twitter: @talk2globe
Facebook: www.facebook.com/globeph

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Globe exclusively offers HTC One with LTE for P1,599 per month

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Globe may not have the largest LTE-covered areas in the country but  the network boasts its handset offerings exclusively available to them. After BlackBerry Z10 with LTE exclusively available to Globe Telecom, HTC One follows the same marketing strategy as the network now offers the latest Android-powered smartphone for just P1,599 per month.

Also known as code name M7, HTC One LTE is HTC’s flagship device this year. Globe is offering this phone under their newly launched Best-Ever MySuperPlan 999. There will be P600 in addition to the plan as cashout for the device good for 24 months. This package includes unlimited data surfing and monthly consumables which can be distributed per customer’s preference.

Interested? Visit any Globe Store near you or click here to order online.

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Globe launches BlackBerry Z10 with best plan deals, offers LTE version at no extra cost

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Globe Telecom officially launched the new BlackBerry® Z10 smartphone with its suite of fully-customizable unlimited mobile surfing plans bundled with unlimited browsing, consumable amount for calls and texts, and freebies. The leader in postpaid is also offering the BlackBerry Z10 LTE at no extra cost.

Subscribers can get the BlackBerry Z10 for free at Globe Unli Surf Plan 1799 over a 30-month contract. With Globe Unli Surf Plan 1799, subscribers get unlimited and worry-free mobile surfing, P800 monthly consumable amount for calls and texts, and three (3) call and text freebies.

For consumers who opt for a shorter lock-up period, they can avail of the BlackBerry Z10 for free for as low as P1999 monthly at Globe Unli Surf Plan 1799 with P200 monthly cashout over a 24-month contract. 

“Finally, the BlackBerry Z10 has arrived in the Philippines and Globe is very excited to offer the latest BlackBerry smartphone to our subscribers under our roster of postpaid plans. Filipinos are huge fans of BlackBerry and as such, we expect a strong demand for the new BlackBerry Z10. With our strong partnership with BlackBerry, subscribers can definitely rely on Globe for the best BlackBerry Z10 offers and deals,” said Martha Sazon, Head of Globe Postpaid.

Sazon added, “The BlackBerry Z10 works best with an unlimited surfing plan from Globe so you can enjoy unlimited and worry-free mobile surfing, a monthly consumable amount for calls and texts, and freebies. Subscribers can further boost their plans with unlimited add-on services available for as low as P349 monthly. Finally, with the Globe Guarantee and an upgraded Globe network with a more aggressive LTE rollout nationwide, subscribers get the best BlackBerry Z10 experience that no other network can provide.” 

The new BlackBerry Z10 is the first BlackBerry smartphone to launch with the re-designed, re-engineered and re-invented BlackBerry 10 platform, giving customers a powerful and unique new mobile computing experience. The BlackBerry Z10 smartphone is the fastest and most advanced BlackBerry smartphone yet, and offers customers a smarter experience that continuously adapts to their needs. With BlackBerry 10, every feature, every gesture, and every detail is designed to keep customers moving with new advancements that customers will love.

“We are excited to launch the new BlackBerry Z10 smartphone with Globe in the Philippines. We believe customers will be delighted with the faster and smarter experience from the powerful BlackBerry Z10 running on the Globe LTE network to keep them moving,” said Cameron Vernest, Country Director for the Philippines at BlackBerry.

Interested subscribers can pre-order the BlackBerry Z10 from Globe starting March 9, 2013 online. The BlackBerry Z10 will be officially available in Globe Stores nationwide starting March 19, 2013.

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Globe Community: Newest Channel to Serve Telco Customers

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Globe strives to help its growing userbase with all inquiries and concerns by putting up a new channel to reach out customers – the Globe Community.

Globe Community is a forum online powered by Lithium that empowers all users to collaborate and share tips and experiences of being a Globe subscriber.

Rather than lining up in a Globe store or wait over-the-phone until you reached a support representative to get you assisted, Globe is maximizing the power of Internet and social media to easily connect with the customers.

While it’s true that Globe’s attempt to personalize support experience by putting Twitter frontline representatives is a success, the network still believes that there’s more to offer in terms of customer service. Thus, rather than being complacent with the current service channels, the Ayala-led network unveiled Globe Community to empower each users to communicate to each other at the same time extend help to one another by merely sharing their first-hand experiences to troubled fellow subscribers.

Globe also rewards those active community members by setting up a ranking system that ‘game-ify’ the traditional forum format. There’s a ‘Thumbs Up’ feature that works like a ‘like’ button of Facebook. If you find a specific solution applicable and suits best to your concern, there’s an ‘Accept as Solution’ option as well. All these including the number of messages you’ve posted can unlock a certain level that can eventually give you privileges. Globe currently keeps these privileges secret as a surprise to those who can unlock these ranks.

So, if you have some concerns about your Globe and TM accounts or just wants to help others who are in trouble, go ahead and register to Globe Community. Enjoy!

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Globe intensifies LTE coverage, fires up more sites

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Globe Telecom has intensified its 4G Long-Term Evolution (LTE) service as it activates more LTE sites across the country, giving its subscribers more reasons to enjoy superfast mobile connectivity in its network.

Initially offered in the City of Makati, Globe has steadily increased its LTE coverage by bolstering its LTE infrastructure in key cities of Metro Manila as well as major areas outside the metropolis. These include Pasig City, Quezon City, Taguig, City of Manila, Muntinlupa City, as well as Cebu City and Boracay in Malay, Aklan in the Visayas. Within these locales, the company has switched-on its LTE signal in some of the major avenues, villages and subdivisions, business districts, upscale malls, hotels, busy commercial zones, government offices, schools, sporting arenas and hospitals, as well as the premier tourist destination Boracay.

In an interview, Globe President & CEO Ernest Cu said that the LTE philosophy of Globe is to let their subscribers go around contiguous areas without having to lose their LTE signal: “We don’t want them to be constrained in a specific LTE spot and be cut-off after stepping out of there. The Globe LTE coverage lets them freely walk around places they frequent such as malls, offices and the like and still receive our LTE signal seamlessly.”

The Globe chief said that the company’s LTE expansion will quickly cover more ground across the Philippines as the first phase of its modernization nears completion with its new network primed for LTE, and will be supported by the ongoing rollout of over 12,000 kilometers of fiber optic cable spanning the archipelago.

According to Globe Chief Technical Advisor Robert Tan, this development further bolsters the company’s 4G network as it introduced technologies in anticipation of the incremental demand for mobile data.

“We have continued to expand our LTE coverage as we focus on large, contiguous areas, instead of “pocket activations” and “hot spots” to ensure greater and more stable coverage for customers,” confirmed Tan. “With the Globe LTE, we have upped the ante in terms of internet connectivity by as much as 42 Mbps, currently the fastest available there is now.” 

Since fourth quarter of last year, Globe subscribers with LTE-powered gadgets such as the premium mobile broadband Tattoo Black and the first commercially-available LTE handset in the country, the Huawei Ascend P1, have been enjoying internet connections at breakneck speeds via the Globe LTE. Meanwhile, those armed with the iPhone 5, iPad 3 and the iPad mini which have recently made available their LTE connectivity through iOS upgrades can now experience ultrafast Globe LTE on their Apple devices.

Globe was first to introduce 4G technology in the Philippines with its WiMax network in 2009 and during that same year, it collaborated with SingTel to test 4G LTE in the country which was able to register speeds of up to 100 Mbps. In 2011, Globe gave its subscribers their first HSPA+ signal. Mobile 4G LTE for handsets was already active as of late last year, supporting voice and SMS.

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