Tag Archives: Globe Telecom

Globe files complaint against Caritas Shield text spammers


Globe subscribers, particularly those in postpaid, are being bombarded with text spams on a daily basis. Users have been constantly complaining about taking legal actions against spammers who leverage on unregistered prepaid SIMs and unlimited text promos. Recently, Globe officially files a complaint with the National Telecommunications Commission (NTC) against Caritas Shield whose agents are found to be abusing the text messaging service.

Last year, when the Ayala-led telco launched its online forum called Globe Community, one of the top threads are customer complaints against text spammers. To address the growing concern, Globe educated users on proper ways in dealing with these spammers which started early this year.

As of last month,  the network barred a total of 384 mobile numbers associated to text spams. The campaign to track these spammers are now made easy as customers can easily report it via Talk2Globe Chat, @Talk2Globe Twitter account using #StopSPAM or by filling out the Globe Contact Form. Globe users should include the number, the exact message, and the time and date the text spam was received. Prior to this, consumers complaining against text spammers had to directly contact NTC to make a formal report.

This move against Caritas Shield might just be a first from the numerous companies and/or organizations who are using the text messaging platform to spam mobile users. Globe should do the same with condo/real estate, loan and credit card companies/agents who have the same marketing strategy. The public is also encouraged to proactively report all text spams so the network can track and make a report against it. Hopefully, Smart and Sun Cellular will follow the same step to protect their subscribers as well.

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Globe extends free Facebook access until April 25


Globe Telecom is extending free Facebook access to all its users until April 25, 2014. The network announced the promo extension via SMS notifications and through its official social media accounts.

Just in time for all the activities installed this summer, all Globe prepaid, postpaid and TM users can easily share moments for free in Facebook.

No need to look for a wi-fi hotspot! As long as you have an Internet-capable device bundled with a Globe-powered SIM, you’re good to go! Post your status or upload photos in Facebook by accessing m.facebook.com/free on any mobile browsers or through the Facebook app.

The free Facebook access of Globe also allows subscribers to register on any Internet promos should they wish to visit any other websites or apps.

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Samsung Galaxy Data SIM: A first of its kind


You’ve probably heard ABS-CBN Mobile entering the local telecommunications industry to offer more than the usual call and text offers of the giant networks. This time, global phone manufacturer Samsung joined the local telco players by introducing the first exclusive mobile branded SIM – the Samsung Galaxy Data SIM.

Similar to ABS-CBN Mobile, Samsung Galaxy Data SIM is powered by Globe Telecom. As its name suggests, the new data SIM is bundled for free with selected Samsung smartphones and tablets available from participating Samsung Experience Stores, kiosks and other local distributors. Basically, it’s a prepaid data SIM.

Samsung Galaxy Data SIM also offers call and text promos on top mobile Internet. Since it’s backed by Globe, it’s offerings are inline with the current offerings of the Ayala-led network tailored to Samsung-branded gadgets and users.

Samsung Galaxy Data SIM was first introduced late last year but didn’t make much noise probably because there’s no wide spread marketing campaign made. Also, there are no new stuff on it that makes it different from other SIM cards unlike with ABS-CBN Mobile data SIM where users can watch Kapamilya shows via streaming.

At this point, Samsung has not yet released any official plans whether to continue the Samsung Galaxy Data SIM or not. If Samsung Philippines is really interested in the local telco market, we’ll be seeing more features of the SIM coming out soon!

If you want to know more about this Galaxy SIM, visit Samsung Philippines.

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Globe first to launch Samsung Galaxy Note 3 + Galaxy Gear


Globe Telecom, the preferred partner of the world’s leading device manufacturers, became the first Philippine telco to open a dedicated online site to accept registration of intent among subscribers who are purchasing the Samsung Galaxy Note 3 bundled with the revolutionary Samsung Galaxy Gear watch.

Available on the Globe website, the pre-registration portal allows interested subscribers to register personal details such as name, mobile number, and e-mail address. The customer database will be used to update subscribers with the device’s features, postpaid plan offers, and pricing details.

“With barely just a week after we launched the portal, we have already registered hundreds of interested subscribers who can’t wait to have the Samsung Galaxy Note 3 and Samsung Galaxy Gear on their hands,” said Raul Macatangay, Head of Globe Postpaid. “As the leader in postpaid and preferred telco carrier of the latest smartphones and phablets, we are excited to launch our superior plan offers complemented by level-up after-sales servicing, one of which is the innovative Globe Gadget Care which provides total protection for devices against theft and accidental damage.”

The Samsung Galaxy Note 3 has a 5.7-inch full HD Super AMOLED display, a 2.3 GHz Quad-Core Processor, Android 4.3 Jelly Bean, 13-megapixel rear auto-focus camera with flash and zero shutter lag and a 2-megapixel front camera, 32GB user memory and is a 4G LTE-capable device. Additional features include the Air Command, Action Memo, Scrapbook, S Finder, Pen Window, Samsung WatchON and ChatON, and S Voice.

Meanwhile, the Samsung Galaxy Gear boasts of an 800 MHz single core processor, has a 1.63-inch Super AMOLED display, and 1.9 megapixel auto-focus camera. Additional features include the S Voice, Memographer, Smart Relay, and Voice Memo. It also has a 4GB user memory plus a 512MB RAM.

To pre-register for the Samsung Galaxy Note 3 and Gear, visit www.globe.com.ph/galaxy-note3-register.

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Globe exclusively offers HTC One with LTE for P1,599 per month

Globe may not have the largest LTE-covered areas in the country but  the network boasts its handset offerings exclusively available to them. After BlackBerry Z10 with LTE exclusively available to Globe Telecom, HTC One follows the same marketing strategy as the network now offers the latest Android-powered smartphone for just P1,599 per month.

Also known as code name M7, HTC One LTE is HTC’s flagship device this year. Globe is offering this phone under their newly launched Best-Ever MySuperPlan 999. There will be P600 in addition to the plan as cashout for the device good for 24 months. This package includes unlimited data surfing and monthly consumables which can be distributed per customer’s preference.

Interested? Visit any Globe Store near you or click here to order online.

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Globe launches BlackBerry Z10 with best plan deals, offers LTE version at no extra cost

Globe Telecom officially launched the new BlackBerry® Z10 smartphone with its suite of fully-customizable unlimited mobile surfing plans bundled with unlimited browsing, consumable amount for calls and texts, and freebies. The leader in postpaid is also offering the BlackBerry Z10 LTE at no extra cost.

Subscribers can get the BlackBerry Z10 for free at Globe Unli Surf Plan 1799 over a 30-month contract. With Globe Unli Surf Plan 1799, subscribers get unlimited and worry-free mobile surfing, P800 monthly consumable amount for calls and texts, and three (3) call and text freebies.

For consumers who opt for a shorter lock-up period, they can avail of the BlackBerry Z10 for free for as low as P1999 monthly at Globe Unli Surf Plan 1799 with P200 monthly cashout over a 24-month contract. 

“Finally, the BlackBerry Z10 has arrived in the Philippines and Globe is very excited to offer the latest BlackBerry smartphone to our subscribers under our roster of postpaid plans. Filipinos are huge fans of BlackBerry and as such, we expect a strong demand for the new BlackBerry Z10. With our strong partnership with BlackBerry, subscribers can definitely rely on Globe for the best BlackBerry Z10 offers and deals,” said Martha Sazon, Head of Globe Postpaid.

Sazon added, “The BlackBerry Z10 works best with an unlimited surfing plan from Globe so you can enjoy unlimited and worry-free mobile surfing, a monthly consumable amount for calls and texts, and freebies. Subscribers can further boost their plans with unlimited add-on services available for as low as P349 monthly. Finally, with the Globe Guarantee and an upgraded Globe network with a more aggressive LTE rollout nationwide, subscribers get the best BlackBerry Z10 experience that no other network can provide.” 

The new BlackBerry Z10 is the first BlackBerry smartphone to launch with the re-designed, re-engineered and re-invented BlackBerry 10 platform, giving customers a powerful and unique new mobile computing experience. The BlackBerry Z10 smartphone is the fastest and most advanced BlackBerry smartphone yet, and offers customers a smarter experience that continuously adapts to their needs. With BlackBerry 10, every feature, every gesture, and every detail is designed to keep customers moving with new advancements that customers will love.

“We are excited to launch the new BlackBerry Z10 smartphone with Globe in the Philippines. We believe customers will be delighted with the faster and smarter experience from the powerful BlackBerry Z10 running on the Globe LTE network to keep them moving,” said Cameron Vernest, Country Director for the Philippines at BlackBerry.

Interested subscribers can pre-order the BlackBerry Z10 from Globe starting March 9, 2013 online. The BlackBerry Z10 will be officially available in Globe Stores nationwide starting March 19, 2013.

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Globe Community: Newest Channel to Serve Telco Customers

Globe strives to help its growing userbase with all inquiries and concerns by putting up a new channel to reach out customers – the Globe Community.

Globe Community is a forum online powered by Lithium that empowers all users to collaborate and share tips and experiences of being a Globe subscriber.

Rather than lining up in a Globe store or wait over-the-phone until you reached a support representative to get you assisted, Globe is maximizing the power of Internet and social media to easily connect with the customers.

While it’s true that Globe’s attempt to personalize support experience by putting Twitter frontline representatives is a success, the network still believes that there’s more to offer in terms of customer service. Thus, rather than being complacent with the current service channels, the Ayala-led network unveiled Globe Community to empower each users to communicate to each other at the same time extend help to one another by merely sharing their first-hand experiences to troubled fellow subscribers.

Globe also rewards those active community members by setting up a ranking system that ‘game-ify’ the traditional forum format. There’s a ‘Thumbs Up’ feature that works like a ‘like’ button of Facebook. If you find a specific solution applicable and suits best to your concern, there’s an ‘Accept as Solution’ option as well. All these including the number of messages you’ve posted can unlock a certain level that can eventually give you privileges. Globe currently keeps these privileges secret as a surprise to those who can unlock these ranks.

So, if you have some concerns about your Globe and TM accounts or just wants to help others who are in trouble, go ahead and register to Globe Community. Enjoy!

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Globe subscribers to enjoy LTE on their iPhone 5 for free

Globe subscribers on iPhone 5 postpaid plans can now experience fourth-generation Long Term Evolution (4G LTE) on their devices by updating to Apple’s latest software, the iOS6.1.

The availability is on the heels of Apple’s announcement that it has enabled the LTE functionality of the iPhone 5 in the Philippines.

With this development, Globe postpaid subscribers on iPhone 5 can enjoy blazing mobile internet speeds of up to 42 Mbps in LTE-covered areas without having to upgrade their plans or pay extra charges.

To enjoy LTE coverage on their iPhone 5, subscribers need to update to iOS 6.1 and use an LTE Nano-SIM.

“We are very excited to welcome this milestone for our postpaid subscribers as we provide them with ultra-fast data speeds and better call and text experience on their iPhone 5 devices,” said Peter Bithos, Senior Advisor for Consumer Business at Globe.

Added Bithos, “Even with LTE, Postpaid subscribers don’t need to incur additional fees or shift to a different or higher data plan just to enjoy the benefits of LTE. Globe is making LTE available to everyone on LTE-enabled devices regardless of their plan subscription.”

As of January 2013, the Globe LTE network, which uses a frequency of 1800 MHz perfect for the iPhone 5, has quickly expanded to cover more areas nationwide. Aside from Makati, LTE coverage is now available in select areas in Manila, Pasig City, Quezon City, Taguig City, Muntinlupa, Mandaluyong, Cebu City, and Boracay.

To ensure greater and more stable coverage, the Globe LTE rollout strategy focuses on large, contiguous areas, instead of sporadic distribution in the form of pocket activations or hotspots.

In the fourth quarter of 2012, Globe unveiled its roster of LTE-enabled products and services such as its 4G LTE broadband dongle Tattoo Black, the country’s first-ever LTE data roaming service, and its LTE-powered smartphone Huawei Ascend P1 LTE and ZTE T81 LTE under its suite of fully-customizable postpaid plans bundled with unlimited data for worry-free mobile browsing.

LTE is a standard for wireless communication of high-speed data for mobile phones and other data devices such as tablets and USB modems. It is a next-generation mobile network technology that responds to the growing demand for mobile Internet bandwidth by providing download speeds of as much as 100 Mbps.

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Globe offers GMESSAGE to send free messages on Android

Globe Telecom is introducing a new application for all Android users – GMESSAGE. The app allows users to send free messages to users who have the same application. Also, it gives discounted short messaging service (SMS) fee if user wished to send a message to someone not registered to GMESSAGE.

Initially, the app is available in Google Play Store for Android users. Other platforms may soon be added as well.

The free message service is only applicable to messages sent within the GMESSAGE network. If you’ll be sending a message to someone who’s not yet registered, the system will charge you the default discounted SMS fee of PhP 0.15. Currently, this ability to send SMS to friends who are not using the app is only open to Globe subscribers.

Similar to a familiar multi-platform app Viber, GMESSAGE works well if you have an active data plan or connected to a Wi-Fi network. If not, the message will be retrieved or sent when the app detects a stable Internet connection.

As of this writing, the app is rated 4.2 out of 5 on average. If you want to know more about the app, click here. You may download the app from this link. Feel free to rate the app per your experience as well on Play Store.

This post was first published at KabayanTech.

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Globe now offers smartphone insurance via Gadget Care

Globe Telecom is now venturing into other aspects of the mobile phone industry as it offer the first smartphone insurance bundled through a postpaid plan in the country – Gadget Care.

The first time I’ve noticed Gadget Care was through the network’s iPhone 5 Pre-Order email notification where they listed down the great deals bundled with the much awaited Apple phone. Globe offers free 4 months of insurance under the Globe Gadget Care worth Php1,596.

Currently, the link to Globe’s Gadget Care page leads to the homepage of the network. However, Yugatech was able to post important information about the plan including the premium fees. Make sure you visit the company website to compare prices and save money.

According to the said post, “Gadget Care is an optional insurance service that you can avail when you subscribe to a postpaid plan. Its mobile protection program offers postpaid bill protect, worldwide coverage, unit replacement, and coverage for accidental damage, theft or robbery.” To get legal aid you can always rely on lawyers from the Barry Deacon Law firm.

Depending on the availed phone’s classification, Globe has different applicable premium fees the cheapest is Php89 for Band 1 and the most expensive is Php399 for Band 4. Similar to other type of insurance offerings, there will be applicable participation fees upon claims fulfillment.

This service offering is certainly new to Filipino mobile industry. In the coming months, it’s not a surprise that other telcos may follow this initiative from Globe.

This post was first published at KabayanTech.

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